This policy explains how personal data is handled when you visit Oud Ship, create an account, place an order or contact us.
1. Who is responsible for your data?
Oud Ship is operated by Oud Ship. For privacy questions or requests to exercise your rights, use our contact page or email [email protected].
2. Data we collect
- Information you provide, such as your name, phone number, email and delivery and billing addresses.
- Account and order details, customer service messages, payment status and transaction references.
- Technical information needed to operate and protect the store, such as your IP address, browser and session information.
Payment details are processed by the relevant service provider for your chosen payment method. Please do not send full card numbers or security codes in customer service messages.
3. Purposes and legal bases
We use data to manage your account, fulfil orders, process payments, deliver products, handle returns and respond to enquiries. Other purposes include protecting the store from misuse and meeting legal obligations. Processing relies on performance of a contract, a legal obligation or another permitted basis, depending on the purpose. Where processing requires consent, you may withdraw it. The information needed to fulfil an order is necessary to complete that order.
4. Sharing data
Necessary information may be shared with payment, delivery, hosting and technical support providers to provide store services, or with competent authorities where legally required. Any processing or transfer outside Saudi Arabia is subject to applicable legal requirements.
5. Cookies
The store uses cookies to operate your session and shopping cart and remember preferences. You can manage cookies in your browser settings; disabling essential cookies may affect sign-in or checkout. Non-essential cookies require consent where applicable law requires it.
6. Retention and protection
Data is retained as needed for the purposes above and legal requirements relating to orders, financial records and resolving disputes. When there is no remaining lawful need, it is deleted or anonymised. Appropriate organisational and technical safeguards are considered to protect data; no electronic method guarantees absolute security.
7. Your rights
Subject to the conditions and exceptions of Saudi Arabia's Personal Data Protection Law, you may request information about processing, access to your data, a copy, correction or destruction, and withdraw consent where consent is the basis for processing. Submit requests through the contact options above; appropriate identity verification may be required. You may also complain to the competent personal data protection authority.
8. Policy updates
Updates are published on this page. Contact customer service if you have questions about how this policy applies to your account or order.